How long does shipping normally take?

Order processing (the time it takes us to prepare your order before we ship it out) takes 7-10 business days, 3 weeks for personalized mugs, however this depends on how complex your order is to assemble (everything is assembled manually), and how many orders we have to process.

Once we ship the order out, this is approximately how long it takes to get delivered:

  • United States: 3-5 business days
  • Canada and Europe: 5-10 business days 
  • Rest of the world: 7 - 10 business days

If you need your package by a certain deadline, especially if that deadline is within a week of the order date, please message us beforehand ask if we can accommodate it!


Do you accept returns?

Unfortunately we do not accept exchanges for custom items or for packages that do not arrive by a certain date. If you need your package rushed, please contact us beforehand and choose Priority Shipping.

Due to the time sensitive and personalized nature of our items as well as for safety and cleanliness protocols within our studio, we do not accept returns or exchanges at this time.

Do you offer Special Discounts for those in Full Time Service?

Yes, we are a family of regular pioneers and know what it's like to be on a limited budget, while also wanting to give a quality gift to someone we love. 

Visit our “Discounts” Page to see the latest promotions and discounts.


Why is Shipping so expensive?

Our web site calculates Shipping costs based on the package weight from our address to yours using the latest USPS rates. If the package weights a total of 16 ounces or more, it automatically bumps it up to Priority Mail. If you feel that the system is calculating it too high, please feel free to contact us and we’ll do our best to lower it.


Do you offer items in Spanish?

Yes, we are fluent in Spanish, and some of our listings have a “Language” menu for you to select “Spanish” as an option. If you see an item currently listed only in English, send us a message and we’ll be happy to make a Spanish version for you.


Do you offer items in Other Languages?

Yes, we can print our products in virtually any language, there is usually a $5 customization fee per design, and we would depend on you to tell us exactly how everything should be spelled. Then we email you a proof so you can spell-check and voila! It gets printed in the language of your heart :)